Delivery Policy

Last updated: 18 September 2026

At Clementine, we want your order to arrive safely and as quickly as possible.

Delivery Destinations

We currently deliver to addresses within the United Kingdom.

Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Delivery Times

After your order has been processed and dispatched, estimated delivery is:

Standard Delivery: 8–10 business days

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, strikes or other delivery disruptions.

We will provide tracking information where available.

Nothing in this policy affects your statutory consumer rights.

Delivery Costs

Delivery costs are displayed at checkout before you complete your purchase.

Any applicable delivery charges will be clearly shown before payment.

Tracking Your Order

Once your order has been dispatched, you may receive an email containing tracking information where tracking is available.

Please allow some time for tracking information to become active after dispatch.

Delayed Deliveries

If your order has not arrived within the expected delivery period, please contact us at clementinelondon@yahoo.com and we will investigate the delivery where appropriate.

Incorrect Delivery Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

If you provide an incorrect address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Damaged or Missing Orders

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product where appropriate.